The Tall Lady with the Iceberg by Anne Miller
Author:Anne Miller [Miller, Anne]
Language: eng
Format: epub
Publisher: Chiron Associates, Inc.
Published: 0101-01-01T00:00:00+00:00
A client of mine at a leading hedge fund was having a tough time explaining to the low-to-no-tech members of his firm just exactly what Information Technology did for them—how the various IT systems they had put into place were improving communication in the firm. Seeing the confusion on his audience’s faces as he fell into the occupational hazard of over-explaining, he cut to the chase by saying, “Basically, we are the arteries and veins of the organization. We ensure that communication of all kinds flows easily and quickly throughout the organization, from the heart of this operation out to its extremities and back again.” His audience may not have grasped the technical subtleties of IT systems, but they certainly left with an under standing of how IT improved their efficiency and performance, which was my VP’s objective in the first place.
Explain the Counter-Intuitive
A money manager was confronted by an (understandably) irate investor whose portfolio had dropped considerably after run-ups of respectable increases in the preceding years. The money manager reminded the investor that markets fluctuate over time, but historically have moved higher over the long term. The investor was having none of that and continued to complain. Said the portfolio manager:
Think of the direction of the market as a hill. Think of yourself walking up that hill. While you are walking, your portfolio’s performance is a yoyo in your hand. At any given moment, the yo-yo is going up or down, but the general direction of your path is still up the hill. Right now, performance is down, but we believe the upward direction of the market over time gives you the higher performance you seek.8
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